First of all, if you are planning to host with IXWebHosting or do research on IXWebHosting, I want to let you know, as a web hosting company, IXWebHosting is NOT recommended. You should consider our all time best recommendation HostGator as your first choice.

Several months ago, I almost sign up with IXWebHosting because I got an very sweet special deal: $2.95 per month with a free domain. That is the cheapest price I’ve never seen in web hosting. However, after I did my research, I decided Not to take that deal. Like many people say: there is a reason for cheap. Here I want to share my research with you.

Pros

  • Price: cheapest, 3.95/month with free domain. That is $47.4 per year. IXWebHosting is the cheapest in our list.
  • Money Back Guarantee: Anytime. If you are not satisfied, get your refund anytime.
  • Support Windows: Most blog hosting company only support Linux. However, IX Web Hosting provides windows plans.

Cons

  • Down Time: IX Web Host severs crash more often than other web hosting providers.
  • Slow: IX WebHosting web speed is slow. If your page is fairly big, you will get time out error.
  • Customer Service: Good but often won’t be able to resolve the real problem. They often state the problem is because your plan is on a shared server, not much they can do. I heard people saying they out sourced their support to Ukraine at one point which make the service even worse.
  • Files Hacked: many customers have reported their websites were hacked many times. Their page were replaced. Their files were injected different spam scripts. Or web sites simply became unavailable. Some people even claim: “if your website has decent traffic, then your site will be hacked, guaranteed with Ix web hosting!”. That is quite scary. That is the main reason I DO NOT recommend IXWebHosting.

I strongly recommend HostGator. This web site is hosted with Hostgator. I’ve been with Hostgator for several years and never, I mean NEVER have one single issue. If you want to check out more detail about Hostgator, see Hostgator Review.

The following are IXWebHosting Customer Complaints:

Servers go down daily…

For the past month I’ve noticed that my site(s) hosted on IX Web Host crashes daily. It may be only a few minutes but typically it lasts for a few hours. I’ll never renew a hosting package with this site. Here is the very typical response from their technician that I just received back this morning:

"We are very sorry for this recent inconvenience, please accept our sincere apologies. Our administrators have been notified and they are doing their best to fix the problem as soon as possible. It may take some more additional time to get it fixed. Thank you for bearing with us. We hope for your understanding and cooperation."

-Nate

Reviewed on April 5th, 2010 at 09:23 EST by Nate
Customer for duration of 1 – 2 months
IP Address: 63.239.108.54
Type of Plan: Dedicated Platform: Linux

Do not pick IX for hosting…

IX was an ok hosting provider when I started with them years ago, I didn’t have many complaints, until I started noticing a pattern. Starting in about October, servers would crash, I would have huge outages every year. I would lose sales because the server would timeout in the middle of the transactions. I watched it happen on numerous occasions. Finally, this year, they had a scheduled maintenance that went wrong, and my service was again down for over a full day. Unacceptable in this day and age not to have a backout plan in a scheduled maintenance period. But I said…OK, we will see how this holiday season goes and give them a one last chance to change my mind that I should continue hosting with them. They assigned support heroes to each account, and this was a great change in support and working with my hero has been awesome. However it is not nearly enough to keep my business. I am moving as soon as possible and requesting a full refund. My recommendation: Please do not give your business to IX WebHosting. They need to just refund their current customer’s money and help them move to some place that can provide service and shut down. They are DONE.

Biggest Pro: Support hero
Biggest Con: Uptime…down at least part of every day where I can’t get to it.

IX Web Hosting is NOT recommended by Dennis Parker. This person does NOT recommend IX Web Hosting.

Reviewed on December 20th, 2010 at 00:37 EST by Dennis Parker
Customer for duration of More than 5 years
IP Address: 72.102.218.89
Type of Plan: Shared Platform: Linux

ixhwebhosting are liars

ixhwebhosting says "Unlimited storage space" but actually after 15GB they disable your account. The mail servers and mySQL are very slow and they have no respect for customers. DO NOT USE THEM.

Reviewed on December 16th, 2010 at 15:00 EST by Pat
Customer for duration of 1 – 2 years
IP Address: 173.13.135.107
Type of Plan: Shared Platform: Unix

No problems with IX

I run a comparison price and shopping site and never had serious problems with IX Webhosting. I have had some problems and support guys always respond back with what I need or a nice solution. Their support is great and friendly and never had any downtime problem like people here had. I moved out due I needed a dedicated server.

Biggest Pro: Price and Control Pannel
Biggest Con: No dedicated server plan.

Erico Franco

IX Web Hosting is recommended by Erico Franco.

Reviewed on November 12th, 2008 at 13:48 EST by Erico Franco
Customer for duration of 1 – 2 years
IP Address: 201.27.42.176
Type of Plan: Shared Platform: Linux

ixwebhosting is NOT recommended.

Unstable Servers.
down every day about one hour and they just lie on customer, i call them many time with my report show the down time period and they just know one word call us when problem happen an d when call them while the problem do nothing just rest memory pool that is only thing they know how to do.
– Timeout
if website run it take from 1~20 minute to load
– Web Speed, Unacceptably slow.
and if load and work in some time it work very slow
– Technical services: just lie on me they still told me the site run ok while i face many problem and if they change any thing they told my it work ok now so they know this site have problem in time they say no problem, just a big lair
– ixwebhosting is NOT recommended.

Reviewed on December 14th, 2010 at 09:00 EST by Ahmed Fawzi
Customer for duration of 3 – 5 months
IP Address: 217.139.255.214
Type of Plan: Shared Platform: Windows

VERY POOR

I HAVE BEEN HOSTING FOR LESS THAN A MONTH WITH THESE GUYS AND THE WEBSITES ARE EXTREMELY SLOW, CUSTOMER SERVICE / TECH SUPPORT BLAMES IT ON SHARED ENVIRONMENT AND WILL DO NOTHING TO RESOLVE ISSUES. EVERY ERROR, EVERY DOWN TIME IS NOT THEIR FAULT.

THEY CLEARLY LET YOU KNOW THAT DOWN TIME AND SLOW TIMES ARE A RESULT OF SHARED HOSTING AND THEY ARE NOT RESPONSIBLE. CLEARLY THEY DO NOT CARE WHO LOSES BUSINESS AS A RESULT OF THEIR POOR NETWORK AND WAY OVERLOADED SERVERS!!!

SHOP AROUND, DO NOT GO BASED ON PRICE YOU WILL BE SORRY

Biggest Pro: NONE
Biggest Con: EVERYTHING

Reviewed on December 11th, 2010 at 06:52 EST by Glen Hoehn
Customer for duration of 1 – 2 months
IP Address: 74.69.121.63
Type of Plan: Shared Platform: Windows

"I would not say NO to ix webhosting, its HELL NO" is right…

I’ve been a long time customer of IX and as of late, since they have outsourced support to Ukraine, this company is going down fast. If your site is getting decent traffic, it’s guaranteed that the site will be hacked. It’s not what you do, it’s what the support will do to your site; keep in mind that the tech support has full access to your folders, files, and code. They even hide sub-folders in your site directory that you cannot see with the web based or FTP connection to your site. You’ll notice the hidden folder when Google blocks your site and it shows up at stopbadware.org site as such:

URL: http://www.yourdomain.com/3wjc9dm/

You check your site directory and there’s no "3wjc9dm" folder visible. You go ahead and chat with the support online and asked them, can you see this directory? You guest it, the answer is no.

Then out of the blue, you get an email from tech support that they have opened a support ticket for you. And of course, they do blame you for all of the issues. Quote from their standard answer:

"We regret to inform you that we have found that your FTP password has been compromised. It is likely that it was stolen by a "hacker" (or someone with malicious intent against your account) or a Trojan. This means that your account is now vulnerable to malicious scripts. Your account will be completely cleaned from all known malicious code in the nearest time.

The root of the problem is that your FTP password appears to be stolen by hackers. It means there is a trojan running at your local machine that reads the password when you connect your FTP account and then sends it to hacker. Thus, it is recommended that you scan your local machine and remove viruses and trojans if any found. And please, do not reset your FTP password until you sure your machine is clean. We prefer not to tell you your new password, in order to keep it secure. "

Really???

a. how come tech support noticed the hacked FTP account password, after complaining about the invisible folder?
b. how does tech support know where the hack has taken place?
c. even if the FTP account gets hacked on the "local machine", there’s no way to make a folder "invisible" by that FTP account
d. after five years being an IX customer, running WordPress, PHPBB, and PHP websites, all the sudden during the last couple of month, I forgot how to protect my sites?

I did not forget how to run my site; I am moving them as far away from IX as possible.

Biggest Pro: List serve service
Biggest Con: Lack of providing a secure hosting environment

Reviewed on October 22nd, 2010 at 08:26 EST by Web Master
Customer for duration of 3 – 5 years
IP Address: 67.87.0.92

SERVICE GOING DOWNHILL

Do NOT get IX. Note the following email sent to users of their service sent by their CEO on October 19, 2010. Judge for yourself. They have "upgraded" their systems 4 times within a year.

I am writing to you to apologize. Last Thursday, October 14th through Saturday, October 16th, our CP9 & CP10 customers were put through frustrating and severe service issues, which should not have happened.

We had become arrogant with our level of confidence in making changes to our new infrastructure, and wrongfully assumed that there would be no problems in the change we had decided to make. In doing so, we put all of you through a lengthy and horrible period of multiple outages. Clearly this is terrible service, and not the kind of provider we want to be.

For those of you that are interested in understanding the full technical explanation of the issues that caused the service problems, please read the "post-mortem" that is posted on our blog. There is one bit of bad news, all customers on CP10 will have to undergo a 5 minute restart on Wednesday, October 20th in order to prevent a possible repeat of Saturday afternoon’s outage. Please read the blog post for details.

We have definitely learned some valuable lessons from this outage and we want to commit to all of you that we will not repeat the same mistake again. So we are making some changes. First, we have instituted a maintenance freeze for the time being, so that only emergency maintenances will be allowed to happen for now. Emergency is defined as a maintenance that has to happen to correct or prevent a problem that is customer affecting. Second, we are hardening and cleaning up our testing procedures and back-out plan policies for all production environment changes. Third, a new Change Management Advisory Board made up of our senior leadership team will review and approve all changes to our systems, software, or interfaces from now on.

I sincerely hope that you will forgive us, and give us the opportunity to prove that we are taking this very, very seriously.

Fathi Said, CEO
IX Web Hosting

Ecommerce Inc
1774 Dividend Dr
Columbus, Ohio 43228
United States
614-534-1960

Biggest Pro: none
Biggest Con: poor reliability

Reviewed on October 19th, 2010 at 12:39 EST by Onix
Customer for duration of More than 5 years
IP Address: 68.183.250.47
Type of Plan: Shared Platform: Linux

I would not suggest this company

They have terrible customer service and support. They deleted our db’s which caused major problems. After a few weeks when they hadn’t recovered our data we decided to start from scratch and asked them to not overwrite this data….the did it anyway and screwed us for a second time.

It also seems that there sever is infected with a virus, after check with several sources and reading thousands of customer reviews I confirmed this. It seems thousands of their customers are all experiencing the same probelms.

The only reason I did switch early is because they gave me a year free for all their screw ups, given the latest issues I am not waiting for the free year to expire….I am switching now.

Biggest Pro: None
Biggest Con: Terrible service from top to bottom

Reviewed on February 8th, 2009 at 10:44 EST by Mike
Customer for duration of 3 – 5 years
IP Address: 68.35.221.211

Great Hosting

I truly love IXWebhosting. I have been a customer for a long time and I have never had any issues out of them. My site is always up and I have always gotten fantastic service. Their tech support is wonderful and always available when I have a question or an issue. I have many friends that are with them also, and they agree with me totally. I would highly recommend them to anyone who is looking for an affordable shared host.

Reviewed on December 18th, 2008 at 21:40 EST by Amanda Goodman
Customer for duration of 1 – 2 years
IP Address: 75.131.114.234
Type of Plan: Shared Platform: Linux

Not worthy if you hosing site with database

This hosing site is not good for database related application such as Joomla, drupal, CMS and others.

So many database issue. Html traffic is good. Currently they moved to Ohio data center. Speed is actually improved but not good hosting service.

Not sure why other hosting review sites ranks top 10 hosting companies out there…. no way!

I am moving to other hosting in next month.

By the way, i am hosting about 20 domains with ixwebhoting. I am serious user.

I hope this is informative.

Reviewed on April 23rd, 2008 at 13:11 EST by Chris
Customer for duration of 1 – 2 years
IP Address: 153.39.198.240

This is a GREAT hosting company.

I have used at least a half dozen hosting companies since the mid 90’s. IX Web Hosting is totally reliable, totally responsive, never down and has the easiest to use web site I have found. The only company I have found that is as good as IX is Verio and they are much more expensive.

Biggest Pro: Ease of use and management of domains
Biggest Con: none known

Cad.

Reviewed on December 6th, 2008 at 16:57 EST by Cad
Customer for duration of 3 – 5 years
IP Address: 76.187.173.5
Type of Plan: Shared Platform: Windows

NOT RECOMMENDED! Dont waste your money!

Not only very slow, but when i cancel my account, i was over charged. There is hidden fees involved with this hosting server. Be aware!!!The support guy was rude, didn’t know the answer to my questions. NO No No!!

Zita

Reviewed on June 2nd, 2008 at 20:10 EST by Zita
Customer for duration of 1 – 2 months
IP Address: 97.96.246.228
Type of Plan: Shared Platform: Linux